Sabbir Miah, customer relations manager, and Zahid Islam, owner and founder

A North East software start-up is readying itself for growth after expanding its portfolio into new sectors and overseas.

Ginilab Ltd was founded in 2012 and moved to Sunderland Software Centre in September 2015 to house its growing staff. The software as a service business (SaaS), provides customer relationship management (CRM), EPOS, e-commerce, web, apps, and mobile services, and recently added Aberdeen-based Westerton Access to its list of clients.

Westerton Access specialises in industrial rope access work and works on over 100 rigs in the oil and gas industry, clients including Shell and BP. Keen to reduce one of the industry's most common causes of accident - objects falling from above - Ginilab developed a system to reduce risk and assist inspectors in safety and efficiency surveys 

Zahid Islam, founder and owner, is happy with the company’s progress: "It's really exciting to get such a big contract like Westerton Access.  We've already had to take on more staff to handle the growing client list we have."

The first few years of Ginilab focused on creating innovative software that was easy to use for clients, and the company is able to tailor its service to each business, a factor appreciated in industries ranging from catering and event management to offshore surveying and accountancy.

Ginilab has developed a number of websites and CRM systems for clients including more than 60 restaurants and takeaways, and has developed mobile ticketing services for some of the region's smaller football clubs.

Importance of Sunderland

Being in Sunderland is important to the company, as Mr Islam explains: "Our team is all local. I completed my masters in computer science at the University of Sunderland. After previously studying in Malaysia and then lecturing in Bangladesh for a few years after my masters, I knew I wanted to come back to Sunderland to start my business here.

"Being in Sunderland Software Centre gives the right image for us, and that is important in helping us to bring in more business, having the centre as our address has clearly helped.

"I have invited friends from London to come and visit the city and to see what the region has on offer for this sector, because I'm truly proud to call Sunderland and the North East my home."