Workers at Fusion Content Centre

160 new jobs in 12 months prove Sunderland’s Business Support Services sector is thriving.

2015 proved to be a great year for Fusion, part of the BGL consumer insurance group. The new jobs mean Fusion now employs 550 people at its Sunderland Enterprise Park site. It's the highest headcount the business has had since it opened its first office in the city in 2002.

The company services clients including the Post Office, Marks & Spencer Money, Lloyds Banking Group, Co-operative Insurance and Santander.

Mark Brannen, head of site for Fusion in Sunderland, said: "We have seen expansion and sustained growth of the company in Sunderland over a number of years, because the people who work for Fusion deliver an exceptional level of service.”

“We have opened a new suite of offices, a brand new training suite and a bespoke open terrace restaurant.  The improvements have been designed to make sure we are future-proofed and ready.

"It's not just about the jobs; it's the quality of jobs. We want to be people's employers of choice. It's a cracking place to work."

Fusion has worked with Sunderland City Council since it opened for business in the city. In addition to business development advice, it has received support for a number of workplace initiatives, including car parking, cycle to work schemes and staff wellbeing programmes.

For Mark Brannen, the support Fusion receives is key : "We have had an excellent relationship with the City Council for years. As soon as we have any plans for Sunderland, we talk to them because we value their expertise. The Business Investment Team is very easy to work with."