“The contact centre industry is one in which highly skilled people work. From graduates to apprentices, you will find people with deep technical knowledge, capability and customer service skills.”
Sunderland Site President, Barclays
Financial and Customer Services
When it comes to Financial and Customer Services, Sunderland’s all about service.
Companies including Barclays, More Than, TSB, Npower and EDF Energy have established their contact centres in Sunderland because they demand the very best service for their customers, and Sunderland delivers on every level.
Sunderland’s workforce has a reputation for being warm, approachable and confident. They are also flexible, adaptable and loyal, to their employers and their home city. Staff turnover rates are amongst the lowest in the country.
Thanks to successive waves of investment, the sector now supports more than 14,000 people in the city, working in state of the art locations with great transport links.
Financial and Customer Services in Sunderland is now a mature industry offering quality employment. Barclays has opened a specialist centre for fraud detection, the first to be set up in the UK; Npower has identified its Rainton Bridge site as a national centre of excellence; and the annual North East Contact Centre Awards celebrate everything that’s great about the industry.
The City Council’s Business Investment Team provides targeted support and expertise to help the sector grow further. Contact them for further information.